FRAGYARD · Customer information
Refund Policy
Help with your order
Request help
For a cancellation, return, exchange or refund request, contact FRAGYARD with your order number and a description of the issue. If a product arrives damaged or differs from your order, explain what happened and share relevant photographs with the team.
Before sending anything back
Contact FRAGYARD for the applicable process and return instructions before sending a product back. Return eligibility, time limits, return costs and refund arrangements should be confirmed directly with the team before you place your order.
Cash on Delivery
The website does not collect an online payment or issue an automatic refund. Any approved refund for an order paid on delivery is arranged directly with FRAGYARD.